All items purchased from our online store can be returned or exchanged within 7 days of delivery.

• The product must be unused, in the original packaging.
• Return only valid in case if you received defected/faulty product, but “Change of Mind” can’t be return and if we do refund on “Change of Mind” then 10% amount will be detected from the shoe price. You can ask for return and claimed within 3 days.
• No Return, No Exchange, on DISCOUNTED / SALE items.
• The procedure of return is very simple, send us back that product to our address through any courier logistics (Pakistan Post, M&P, Leopard, or TCS), after receiving the product our customer service department will contact you for your Bank Account details or Easypaisa details. For our address details drop a message on our whatapp no
• Return can’t be accepted in this scenario, Suppose, (Change of Mood, and if you ordered shoe in Euro 39 size and you received the Euro 39 size, but it’s not fitting well on your feet, so it’s a mistake from your side because we already mentioned the size chart and size guide with all our product’s details, but you can change the size for that just follow our exchange policy)

To start an exchange/return process, you can contact us on WhatsApp 03258222123

**Please note that Fashion Step reserves the right to approve or deny your request due to any reason they deem reasonable.